• Refund Policy

At Gothriwiz CSC Centre, we strive to deliver fast, transparent, and accurate services to all our users. However, please read our refund policy carefully before availing of any service.

1. No Automatic Refunds

All service charges paid through our platform are non-refundable unless explicitly stated by the concerned government authority.

2. Government-Determined Refunds

Gothriwiz CSC Centre is a facilitation center operating under the Common Services Centre (CSC) scheme. As such, any refunds—whether full or partial—are governed by the rules, terms, and policies set by the respective government departments. We do not have the authority to approve, reject, or process refund requests on our own.

3. When Refunds May Apply

Refunds may only be considered in the following scenarios:

• Duplicate payment for the same service

• Service not delivered due to technical error from the government portal

• Transaction failure confirmed by the department

Even in such cases, refunds will be issued only if approved by the government, and the timeline for the refund process depends entirely on their processing duration.

4. Request Process

If you believe you’re eligible for a refund, please contact us with the following details:

• Name of the service

• Transaction ID / Receipt

• Date of payment

• Reason for refund request

We will assist you in raising the issue with the respective government department.

5. No Refunds for User Mistakes

Refunds will not be provided for:

• Wrong information entered by the user

• Service application made for the wrong person or purpose

• Change of mind after payment

6. Service Charges Non-Refundable

All service or facilitation fees charged by Gothriwiz CSC Centre for processing or assisting with an application are non-refundable, regardless of the outcome of the government service.