Refunds And Returns
Â
- Refund Policy
At Gothriwiz CSC Centre, we strive to deliver fast, transparent, and accurate services to all our users. However, please read our refund policy carefully before availing of any service.
1. No Automatic Refunds
All service charges paid through our platform are non-refundable unless explicitly stated by the concerned government authority.
2. Government-Determined Refunds
Gothriwiz CSC Centre is a facilitation centre operating under the Common Services Centre (CSC) scheme. As such, any refunds—whether full or partial—are governed by the rules, terms, and policies set by the respective government departments. We do not have the authority to approve, reject, or process refund requests on our own.
3. When Refunds May Apply
Refunds may only be considered in the following scenarios:
Duplicate payment for the same service
Service not delivered due to a technical error on the government portal
Transaction failure confirmed by the department
Even in such cases, refunds will be issued only if approved by the government, and the timeline for the refund process depends entirely on their processing duration.
4. Request Process
If you believe you’re eligible for a refund, please contact us with the following details:
Name of the service
Transaction ID / Receipt
Date of payment
Reason for refund request
We will assist you in raising the issue with the respective government department.
5. No Refunds for User Mistakes
Refunds will not be provided for:
Wrong information entered by the user
Service application made for the wrong person or purpose
Change of mind after payment
6. Service Charges Non-Refundable
All service or facilitation fees charged by Gothriwiz CSC Centre for processing or assisting with an application are non-refundable, regardless of the outcome of the government service.